Email and phone calls are very useful, and they certainly have a place even in the smallest of firms – but there are times when a more concrete, human connection is important. From will disputes to conveyancing, business advice to disputes, the value of having that opportunity to sit opposite a professional and have a conversation rather than receiving a block of text in an email should never be underestimated.

Those connections that brick-and-mortar firms with an established local presence hold with other entities – for instance, local estate agents or businesses, community organisations and other legal professionals – can be very advantageous. While we’re used to being connected to people based all over the world, those relationships remain very valuable.